The psychology of habit and its impact on cleaning results

…it is best to have a washroom specialist who only cleans restrooms.  This ensures a uniform and high standard.

Source: Services Magazine of the Building Service Contractors Association, March 2005, article by Bill Garland, Daniels Associates, Inc.

When I started this business I had defined my market as independently owned businesses that relied upon their employees for all of the cleaning functions.  Having worked for these types of small businesses, it had been my experience that employees did not mind cleaning their work areas but they did mind the prospect of cleaning a restroom that other workers had used.

My concept of market began to change one day when I was out making sales calls.  Continue reading