Category Archives: Restrooms and Customers

Marketing and management issues relative to the impact of restroom cleanliness on customer retention and business Image

Summary Results of Customer Service Survey

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In 2018 I conducted a survey of our customers. Below are the results!

What is the greatest impact our services have on your business?

  • Keeps employees happier.
  • Easier to maintain
  • Helps morale
  • If I cleaned it myself, I would forget to do it or do a bad job, and would be (embarrassed) to let a customer use it.
  • Restrooms are clean
  • Image is important for customers
  • Customers are comfortable using restroom because it is clean
  • You come when scheduled
  • I don’t have to do it.
  • Employee hours are not taken up with cleaning.
Comments About Our Air Freshener Service

  • Good for customer service to have a fresh smelling restroom
  • Keeps the bathroom smelling fresh without me doing anything
Other Comments

  • I am very satisfied with the services. You guys do a great job.
  • Quality of work is fine.
  • You guys do an amazing job and leave it “sparkling”.
  • Nice cleaner, thorough job. I appreciate the service.

Compliments? for a service station restroom?

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Screen Shot 2014-11-08 at 10.56.41 PMI recently had a call from a client who owns a service station. We have been cleaning his customer restroom for quite some time and he wanted us to also add his shop restroom to our cleaning schedule. What he said about his present service was:

We get a lot of compliments on our restrooms;
and that’s rare for a service station.

Exceeding the expectations of your customers produces goodwill, positive business image, and return customers. Feedback like this confirms my supposition that the value our customers receive as a result of our services is far greater that the cost of our services.