Our Service Training Will Ruin You

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Frustrated business woman with message restroom mess causing management stress

Several months ago one of my trained workers injured her foot while playing pickleball. The injury was very disabling so doing any physical work in the near future was not a possibility for her. I found a replacement to do her work and she entered treatment.

Part of her recovery was to find work that matched her physical condition. I received this short note from her today.

Hey Cynthia, Hope you are well!  I was just thinking about you & felt I should tell you this.

Ever since working at Washroom Wizard!, I notice sooo many unclean places!! Where I work now, my employer has a 2-person crew that cleans our restrooms every few days.

However, they don’t clean the doors or walls & now that I’m attuned to that stuff (thanks to you!)…I can’t un-notice it. So I go in & spot-clean whenever I can.

Thank you for making me a more thorough & observant cleaner!! 

Is this a blessing or a curse? For the personal needs of our service workers, the training is a blessing. However, when they are out in the world, where they experience the results of other cleaning services, it can become a curse. Just as this former worker annotates “I can’t unnotice it…I go in & spot-clean whenever I can.” This is not an uncommon response from the workers that Washroom Wizard! has trained.

Not very many people are eligible, or would ever be selected, for training by Washroom Wizard! Pshhh! What do you mean? Anyone can clean a restroom.

If it was the case that anyone can clean, then why does this former worker see so many places in a restroom that are not getting cleaned by the so called “crew that cleans”?

This is exactly the problem that Washroom Wizard! is designed to solve. When your restrooms are “in fact” clean; your whole business runs smoother. Employee health and wellness is never an issue, morale is up, customers are happy, and businesses with clean restrooms have a stellar image.

However, be warned, anyone who chooses and is selected for work at Washroom Wizard! will continually run into not being able to “unnotice” the lack of cleanliness that other services leave behind.

Restroom cleanliness as a parameter for job acceptance

I recently read an article about a job seeker who received two job offers. The offers were almost identical. This made comparison very difficult. The final decision making parameter became the condition of the restrooms. The assumption that the job seeker made was that the employer with the cleaner restrooms valued their employees more.

For employers this situation begs questions such as:

  • What kind of employees are you attracting?
  • What is your rate of turnover? Could it be lower?
  • How valued do your employees feel?
  • What about employee moral? Could it be improved?

So, what was the real significance for the job seeker to use restroom cleanliness as a parameter in the decision making process for accepting a job? Within a year the company that was not selected for employment because of the condition of their restrooms went out of business. The job seeker continued to be employed by the company with the cleaner restrooms and did not fall among the ranks of the unemployed again.

Are you missing out on good employees due to the condition of your restrooms?

Compliments? for a service station restroom?

Screen Shot 2014-11-08 at 10.56.41 PMI recently had a call from a client who owns a service station. We have been cleaning his customer restroom for quite some time and he wanted us to also add his shop restroom to our cleaning schedule. What he said about his present service was:

We get a lot of compliments on our restrooms;
and that’s rare for a service station.

Exceeding the expectations of your customers produces goodwill, positive business image, and return customers. Feedback like this confirms my supposition that the value our customers receive as a result of our services is far greater that the cost of our services.