Sometimes I Wonder: “Why?” Is This Person a Client

I recently received a cancellation of service from a client. It was as follows:

As much as we love your consistent service…
we are going to hire our 13 year old to clean the bathrooms!

My first thought was:
I wonder how and who will be training this 13 year old.
My second thought was:
Does this 13 year old have the requisite character traits, innate skills, and personality type that makes it possible for them to do an adequate job of cleaning a restroom?
My third thought was:
Has this parent/business owner considered the above question relative to the results they want for restroom cleanliness in their business?
Why has this person been a client?

But, then again… Several months prior, this same business had struggled to establish daily procedures for restroom cleaning maintenance. These were the tasks that would be done by their employees on the days when Washroom Wizard! did not perform our regularly scheduled detailed cleaning services.

When I discovered that there were potential problems in this area for my client, I approached them about the matter.  I explained that their situation was also a dilemma experienced by other similar businesses.  As a result, I had conceptualized the use of a kit containing cleaning supplies and equipment coupled with procedures that would address this problem.

Before I could vocalize the offer to test out my prototype and to do so at no cost to this client; she responded with: “Well, if I have any ideas for you I will let you know.”
Why has this person been a client?

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