The Necessary Evil

Business owners do not like to spend money unnecessarily.  Unfortunately, the perception of spending money for cleaning is many times viewed as unnecessary. Unlike paying for a product that you then resell at a higher price; cleaning services are viewed as a line item that offers no return for the money spent. It is an outflow of cash that offers no return on the investment.

Now comes the therefore. Therefore, it doesn’t make any difference what service you hire; so, hire the cheapest. It is a necessary evil. Here is what you get with a cheap cleaning service.

  • Disgruntled employees, low employee morale
  • Sick employees, more sick days
  • Higher employee turnover
  • Lower business image
  • Customer complaints
  • Customers who never return
  • The need for more frequent facility repairs

So, really, is there no return on your investment when you hire a quality cleaning service?

Restrooms as a “Cornerstone” Principle?

There is a leadership theory called “cornerstone” which purports that focusing on excellence in one area (the cornerstone) can then support and permeate the entire company. That’s what I have experienced among my clients over the years. When the restroom is clean, neat and orderly I begin to see changes in other areas of the business. Work areas become cleaner, a greater level of order is noticeable, and good habits for proper use and disposal of supplies and equipment are observed. The employees and customers of the business start relating to the entire workplace from a perspective of meeting the standard they experience in the restrooms.

Clean is not a benefit of our service; it is the feature. The BENEFITS are all of the other results you experience. These include:

  • heightened employee morale,
  • retention of customers,
  • projection of a stellar business image,
  • reduction in management stress and time, and
  • protection of the health of restroom users.

With all of these benefits; does it really COST to have our services? Think about it?