In 2018 I conducted a survey of our customers. Below are the results!
What is the greatest impact our services have on your business?
- Keeps employees happier.
- Easier to maintain
- Helps morale
- If I cleaned it myself, I would forget to do it or do a bad job, and would be (embarrassed) to let a customer use it.
- Restrooms are clean
- Image is important for customers
- Customers are comfortable using restroom because it is clean
- You come when scheduled
- I don’t have to do it.
- Employee hours are not taken up with cleaning.
Comments About Our Air Freshener Service
- Good for customer service to have a fresh smelling restroom
- Keeps the bathroom smelling fresh without me doing anything
- I am very satisfied with the services. You guys do a great job.
- Quality of work is fine.
- You guys do an amazing job and leave it “sparkling”.
- Nice cleaner, thorough job. I appreciate the service.
Every once in a great while I do find a little wisdom on the internet when it comes to cleaning services. Regretfully, I did not record the source when I saved the excerpt below.
Money and Time Considerations
Some business owners seek cost efficiency by outsourcing to companies providing cleaning services.
They do this because they understand attempting to use in-house resources can take valuable time away from core business needs.
Outsourcing cleaning services allows in-house resources to continually support the primary business rather than dedicating them to cleaning and maintenance issues.
I wish that more people were this savvy. I have seen this type of benefit, over and over again, with my clients. They have more of a payback as a result of the professional cleaning services we provide than the cost of those services to the business.
This benefit comes in the form of high employee morale resulting in increased productivity, happy customers that share their experiences with others, and the lifting of stress from the owner because they no longer spend their time and energy disciplining employees for not cleaning.
There is, however, one very important point that was left out. The statement, even though it recognizes the value to business of outsourcing cleaning services, seems to erroneously presume that anyone can clean.
When I started my business, I naively presumed that I could teach anyone to clean. Boy was I wrong. I found that some people just don’t see dirt. The level of perceptual detail to even identify places that need to be cleaned cannot be taught. I also found that some people can’t move their bodies in a fashion that would allow them to complete the work efficiently.
So when one presumes that anyone can clean; that’s like saying anyone can dance, anyone can do math, anyone can be an artist or an accountant or a chemist. We all have different skills. Yet, when it comes to cleaning, it seems that the mantra “any dummy can clean” is a hard one to dispel.
The Cue Card is a quality control communications tool we leave for the client after completing our service call. It serves a couple of different purposes.
It not only documents that the service call was made on a certain date but also ensures accountability on the part of the worker by requiring them to (much like an artist) sign their work (see right side of form).
The form allows our customers to ask questions or give us feedback on our services. The Cue Card below came in recently.
It was filled out by a number of the employees of the organization. As you can see the first one states:
Our office morale has dramatically improved
We experience this type of response over and over again. Employees approach us while we are doing our work and tell us how grateful they are for our services.
I will never forget one client that was part of a national chain. They changed managers almost every year. Usually when a new manager arrives, one of the first things they will do is examine expenses and fire our service. In this case, however, as soon as a new manager arrived; the employees would go to them and let them know that our service was not disposable. They conveyed what it was like before our service began and let the new manager know that they did not want a return to that situation again. As a result of the advocacy of these employees, we survived (six) 6 new managers. It was only when corporate took away local control of some areas of decision making that we were fired.
If you need to improve employee morale; hiring a restroom cleaning service like Washroom Wizard! is an extremely good way to start.
I recently read an article about a job seeker who received two job offers. The offers were almost identical. This made comparison very difficult. The final decision making parameter became the condition of the restrooms. The assumption that the job seeker made was that the employer with the cleaner restrooms valued their employees more.
For employers this situation begs questions such as:
- What kind of employees are you attracting?
- What is your rate of turnover? Could it be lower?
- How valued do your employees feel?
- What about employee moral? Could it be improved?
So, what was the real significance for the job seeker to use restroom cleanliness as a parameter in the decision making process for accepting a job? Within a year the company that was not selected for employment because of the condition of their restrooms went out of business. The job seeker continued to be employed by the company with the cleaner restrooms and did not fall among the ranks of the unemployed again.
Are you missing out on good employees due to the condition of your restrooms?