Solutions that create problems

One of the products that we use in our service and sell on the website is called the Shaws Pad.  Recently I had the following question from a potential customer for the Shaws Pad:

Hello, I have 2 toilets with an EverClean finish and you are not supposed to use abrasives which I am assuming your product is? Can you please confirm or explain. I am getting mineral buildup in the bowls and would prefer not to use chemicals. Thank you.
The first thing I had to do was find out what “EverClean” was. A search of the web indicated that it was a proprietary coating developed by a long standing manufacturer of bathroom fixtures call American Standard.

American Standard website information
What is “Everclean” surface? On toilets the super smooth mirror like EverClean® surface…is a silver based, double coat surface which inhibits the growth of stain and odor causing bacteria, mold and mildew.
Silver does inhibit the growth of mold and mildew as they claim but silver is also a metal which can be abraded by use of the Shaws Pad. In this situation I believe use of the Shaws Pad would eventually remove this surface coating leaving the porcelain finish which, then, can be easily cleaned with the Pad.

The unfortunate fact for this consumer is that they still have hard water build up. I’m not quite sure which was the bigger problem; mold and mildew or hard water build-up. It’s clear that the mold and mildew situation is remediated by this new coating but its application to the surface of the porcelain has removed the Shaws Pad as a non-chemical solution to hard water build-up.

There are trade offs for many aspects of our lives and we have just discovered another.